Complaints and service issues

If something isn’t right with a notice, a visit or a report, we want to know quickly so we can fix it.

Urgent problems with a notice

If a notice we installed is damaged, missing or in the wrong place during the display period, contact us straight away with the job reference and site address. We’ll arrange a visit to check it and, where agreed, replace or correct the notice, photograph it and update you.

Report a problem with a notice

Neighbours, council officers and customers can use this form. We record it straight away and contact you if we need more details.

You are

Your name

Phone (optional)

What’s wrong?

Address of the notice

Suburb

Postcode

What did you see?

I understand SiteNotice Australia will use these details to deal with this report, and may tell our client or the responsible authority what was reported (we won’t pass on your contact details without asking you first) (see the privacy policy).

How to raise a complaint

Use the contact form or reply to any email from us about the job.
Include your job reference if you have one, what happened, and what you would like us to do.

What we do

We log every complaint against the job, acknowledge it, investigate (including reviewing the photos and visit records), and tell you the outcome and any fix. If a return visit is needed, it gets its own photographed record.

If you’re still not satisfied

Tell us, and a manager will review the complaint. You may also contact Consumer Affairs Victoria.